What to do if your account got banned or suspended in Apex

by EA_David
Reply

Original Post

Re: unban apex legends

Community Manager

Hey @HoldMyBeer415 the best thing to do is to speak with our TOS team using the steps I posted above.


Darko 

Darko.png
Message 30 of 971 (4,876 Views)

Re: unban apex legends

★★★★★ Novice

This exact thing happened to me, except I didn't lose crafting materials or apex coins. I have submitted multiple support cases and just waiting for a response from EA.

Message 31 of 971 (4,863 Views)

Re: unban apex legends

Community Manager

Hey @GoopFPS it is best to only create a single case with our support so that all the info is in one place.


Darko 

Darko.png
Message 32 of 971 (4,853 Views)

Re: unban apex legends

★★★ Newbie

i have just been banned from apex, i have been a day 1 player on consoles, i have spent abit of currency on this game, hell even got people to play this game and now they are pred rank players, as soon as i made the move to pc, i didnt even get to level 100 and BOOM banned. this is ridiculous that they can just insta ban someone.

Message 33 of 971 (5,187 Views)

Re: unban apex legends

Community Manager

Hey @Skxitz you will need to speak with our TOS team using the steps I shared above.


Darko 

Darko.png
Message 34 of 971 (5,157 Views)

Re: unban apex legends

★★★ Novice

i’ve try for contact ea.help.com , but i don’t have any email or response from EA. i’ve check on spam , all mail , or anything else on my mail. please help me unbanned my account , i swear i not do anything hack or 3rd party 

thanks

irfan

Message 35 of 971 (5,140 Views)

Re: unban apex legends

★★★ Novice
@reddy234 i think ea can’t unbanned our account, like a popular steamer got banned with no reason (Ninja and Shiv). it make sense EA just can make we got banned with no reason and go without give it clear with unbanned our id
Message 36 of 971 (5,139 Views)

Re: unban apex legends

★★★ Novice
@EA_Darko we have try to contact ea help, but we don’t have any response. it makes we waiting like a dumb, we got banned with any reason and ea go away without makes it clear
Message 37 of 971 (5,136 Views)

Re: unban apex legends

Community Manager

Hey @urSTEPMOM-KEKY if you created a case with our TOS team using the steps I shared above then you will need to wait for our TOS team to respond.


Darko 

Darko.png
Message 38 of 971 (5,125 Views)

Re: unban apex legends

★★ Novice

My Apex account has been Hacked and Banned, and The person knows my easy password from EA Origin account and person cheated and banned my favourite main Apex Legends account. I'm really shocked and Unhappy when I realized I did not change the strong password before that happened and I did change the strong password and security to be safe! I wish I can get my main Apex account back and play. it means to me, I love this game so much Frown Please send help I wish to get my Apex account back to be Unbanned and I stay my strong safe password and security. My old Apex name is Milespwns95, I change new name as MyloGrappler

From: Miles Johnson My email is [edit: email address removed] and I got this picture of not sending to EA support 

Message 39 of 971 (5,063 Views)