Hi all, welcome to the Technical Issues board for Apex Legends!
We want to make sure you're in the right spot,
How to report Technical Issues
When reporting a technical issue, asking a detailed question is very helpful. When you make a post, please include the following info:
1: Your System (including a dxdiag report if you're on PC). Including details of connected peripherals/external devices can help too.
2: Be as detailed as possible on exactly how the issue occurs for you. Error messages, screenshots and game clips can all be invaluable pieces of info. Too much detail is better than not enough, something that seems unimportant can be the key to a resolution.
4: Please tell us when the issue started for you, or if you always encountered it on your current system. If there have been any software installs, game updates or hardware changes that can be very important to know.
4: Please include any steps you've already taken. Troubleshooting can take a while, and it's in everyone's interest to avoid doubling up on steps. However if you are at all unsure if you've taken a step fully, it's best to try again. We've all seen simple standard troubleshooting fix an issue after a long time of trying advanced steps.
If you're having connection issues, you can check out the basic connectivity troubleshooting article here.
On PC, restarting with a Clean Boot can help if there is a software conflict somewhere.
If you're having trouble with the Origin app, please check out the dedicated board for it here.