Webstore Login Issue

[whyismynamebannd]

My email the I use for the webstore has been hacked and I would like it changed to another, I have contacted in game support and they did not help, they simply told me they couldnt help, my ally code is 853-787-984

[AduxR]

Hello, i lost access to the email where my verification code is sent to. Now i want to change the email adress and i have contacted the ea help support but they are not able to help. Maybe someone could tell me who to contact to change my email adress if i lost the access to my old one 

[EA_Lanna]

Hi @AduxR and @whyismynamebannd, 

You might not need to contact the support team for help with this. The email for the webstore can be updated by editing the email registered to your EA account. They are one and the same. 

1. Go to your EA Account and Billing Settings.
2. Click on the About Me tab. 
3. Click Edit next to Email Address to update the email that we have on file.

That will update the email used for the webstore. 

- EA_Lanna

[whyismynamebannd]

I do not believe there is an EA account tied to that email, and even if so, would I not need access to the email to change that?

[AduxR]

---

@EA_Lanna wrote:

Hi @AduxR and @whyismynamebannd, 

You might not need to contact the support team for help with this. The email for the webstore can be updated by editing the email registered to your EA account. They are one and the same. 

1. Go to your EA Account and Billing Settings.
2. Click on the About Me tab. 
3. Click Edit next to Email Address to update the email that we have on file.

That will update the email used for the webstore. 

- EA_Lanna

---

The problem is that when you login to the Account an email is sent for verification and as i said have no access to the email therefore cannot access the ea account. Also its not possible to change the email adress because my Account has never been fully setuped because i only used it for swgoh. 

very unfortunate that there is no Option ingame to change the old email Adress. 

this probably can be done only by the backend team

[EA_Lanna]

Hi @whyismynamebannd,

An EA account is needed to access the webstore. When you enter an email into the webstore, if it isn't tethered to an existing EA account it will create one for you in order to be able to log you into the webstore.

Those steps should help you update the EA account details but if you run into issues updating the email on the EA account itself, you'd need the support teams help. 

- EA_Lanna

[EA_Lanna]

Hi @AduxR, 

You can complete the account set-up but if it's asking you to verify via email, you're right you'll need the help of the EA Help Support Team. No other team can make the email change for you, only the support team can do the account verification check with you. 

If you can pass the account security stage with them, they'll be able to help you make changes to the account information including updating the email registered to it. The opposite is also true though, if you can't pass the verification stage, their hands will be tied. Please work with them to proceed with the case. 

Use these steps to contact support when you reach out to them for help with this, try to have this information ready as they may ask for those details: 

• The original email address on your EA Account.
• Your SWGOH Player ID or Ally Code
• Any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.
• Any invoice numbers from games you’ve bought through an EA platform, like the EA app.

- EA_Lanna

[CYPRUSGODS]

@whyismynamebannd I am having the same issue!

[UncleMans]

I tried this and it still did not work.  I've been trying to work this issue since the webstore opened. Multiple times trying to get Help to "help" and we just go in circles.  At some point, we are hundreds to thousands of free stuff to those who can log in and 0 for those that can't.  Seems class action lawsuit-ish to me.