Hi, I can play any online game mode with my account, but can't play FUT 21 at all ! I'm using EA play, and when I go to ultimate team I get this error:
We are sorry but there has been an error connecting to FIFA 21 Ultimate Team
I'm sure something is wrong with my EA account. I tested my other account and it worked just fine. Please help me !
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October - last edited October by EA_Roger
*Accepting this post as solution to give it more visibility, we do not consider this resolved at this time & will update this thread when more information is available.
If you can please provide the below information, if you are impacted by this, it would be appreciated.
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What should be happening instead:
I'm having the same issue. All other online services in the game are working correctly but I can't get into ultimate team. EA Help had me clear origin's caches but that didn't work. I also tried reinstalling origin but to no avail. No idea what the issue could be and they don't seem to know either.
Getting this lovely error message trying to log into FUT, been happening all morning.
All other modes work, and i can get in to FUT in the web App.
Any ideas on what is going on? I remember this used to be a problem in Fifa 20 also.
I can't connect to ultimate team in FIFA 21. All other online services in the game are working, I can connect to servers and even play an online seasons match. However, when attempting to start Ultimate Team, I get a message saying I can't connect and then am sent back to the main menu. After contacting EA Help I was told to clear Origin's caches which didn't work. Any other suggestions? I'm really at a loss here and entirely confused why one online mode won't work within the game when all others do.
Same here. Getting the same message from Support, but there is clearly something else going on.