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We are sorry but there has been an error connecting to FIFA 20 ultimate team

by rpanukas
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Re: We are sorry but there has been an error connecting to FIFA 20 ultimate team

Community Manager
Hi @Jimbojonesjr1990,

Thanks. You've got 180ms delay to the Xbox servers, can you try changing your console DNS to the Google or OpenDNS please and let me know if that helps at all?
-EA Cade

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Message 21 of 25 (118 Views)
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Re: We are sorry but there has been an error connecting to FIFA 20 ultimate team

★★ Novice
@EA_Cade Yeah I've already got them to Google DNS (that was with the test). I can play seasons no problem with little delay, but FUT doesn't let me even connect to the game
Message 22 of 25 (114 Views)
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Re: We are sorry but there has been an error connecting to FIFA 20 ultimate team

Community Manager
Hi @Jimbojonesjr1990,

I'm surprised you can play seasons, are you wired or wireless?
-EA Cade

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Message 23 of 25 (97 Views)
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Re: We are sorry but there has been an error connecting to FIFA 20 ultimate team

★★ Novice
@EA_Cade wired!
Message 24 of 25 (91 Views)
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Re: We are sorry but there has been an error connecting to FIFA 20 ultimate team

Community Manager
Hi @Jimbojonesjr1990,

If you're on a wired connection and getting packet loss and 180ms delay you'll want to reach out to your ISP for further steps as this could be faulty hardware.
-EA Cade

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Message 25 of 25 (43 Views)
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