Help us improve Answers HQ! Take Survey No, Thanks

We are sorry but there has been an error connecting to FIFA 20 Ultimate Team.

by shaheen756
Reply

Original Post

Highlighted
Accepted Solution

We are sorry but there has been an error connecting to FIFA 20 Ultimate Team.

[ Edited ]
★ Guide

Issue:

Unable to connect to Ultimate Team in FIFA20. All other modes including online seasons work. Ultimate Team in FIFA19 also works.

 

Error:

"We are sorry but there has been an error connecting to FIFA 20 Ultimate Team. You will be returned to the main menu."

 

PSN ID: shaheen756
Platform: PS4
ISP: Spectrum, Massachusetts, US

 

Key insights:

- My friend has no problem playing on my PS4 with his account

- I cannot play on his PS4 with my account

- I was able to play Ultimate Team ~10 days ago until this issue stopped letting me in

 

Other troubleshooting performed:

- Reinstalled game

- Reinitialized PS4
- Refreshed PS4 database
- Reset network licenses for PS4
- Checked Wired/WIFI connections (online seasons and FUT19 works perfectly fine)

- Played online season game, then entered Ultimate Team

- Removed and recreated squad in companion app
- Deleted Application Saved Data management for FIFA in PS4

- Contacted PS4 support. They said everything is good on their end, so it is EA issue.

Message 1 of 266 (36,766 Views)

Accepted Solution
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

Community Manager
Hey all, this should now be resolved.

If you still cannot connect please fully powercycle your console by disconnecting it from the power supply and waiting 30 seconds, then try again.
-EA Cade

Stay and Play.png

View in thread

Message 191 of 266 (35,460 Views)

All Replies
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★ Guide

@EA_Cade it looks like you helped others with this. Can you please help??

Message 2 of 266 (36,739 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★★★ Newbie

Having the same issue, was in a draft final and all of a sudden it kicks me and wont let me back in. Super frustrating 

Message 3 of 266 (36,701 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★ Apprentice

Been having this issue since launch. Can't access FUT at all

Message 4 of 266 (36,683 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★ Novice

I haven't been able to play once yet it wont let me in and ea just keep cutting me off in the chat instead of fixing it they avoid it

 

Message 5 of 266 (36,667 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★ Guide

Yeah, there is something wrong with our accounts on the EA backend. It sounds like a simple fix, as long as someone on the inside can take a look ( @EA_Cade )

Message 6 of 266 (36,646 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

Community Manager

@shaheen756 @dylankenyon3 Can you try connecting again now please?

-EA Cade

Stay and Play.png
Message 7 of 266 (36,616 Views)
0
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★ Apprentice

Hi @EA_Cade, any chance you could look into my account as well please?

Message 8 of 266 (36,609 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★ Apprentice
@EA_Cade same question
Message 9 of 266 (36,606 Views)
Highlighted

Re: We are sorry but there has been an error connecting to FIFA 20 Ultimate Team

★★★ Newbie

It won’t let me open ultimate team or pro clubs did the same thing in fifa 19 

Message 10 of 266 (36,573 Views)
Twitter Stream