Watching ads causes game to exit

[amyebrockissuper]

Sometimes when I watch ads after finishing an event, game totally crashes. 

[EA_Kent · Accepted solution]

Hey @amyebrockissuper. Crashing like that is definitely rough. If you haven't already I'd recommend running through some troubleshooting steps to see if that helps at all. 

If you're playing on an iOS device you can find steps at https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

If you use an Android device check out https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/ for some steps to try. 

/Kent

[EA_Kent · Accepted solution]

Hey @amyebrockissuper. Crashing like that is definitely rough. If you haven't already I'd recommend running through some troubleshooting steps to see if that helps at all. 

If you're playing on an iOS device you can find steps at https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

If you use an Android device check out https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/ for some steps to try. 

/Kent

[amyebrockissuper]

Thanks, Kent_EA for responding in such a speedy fashion. I will be checking the link out now.