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Virgin Media packet loss, uk area 15

by v0ri
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Virgin Media packet loss, uk area 15

★ Novice

In the last few days I have been experiencing lots of lag / rubber banding in Apex Legends on PC. In game the packet loss to every european ea server is 2% (often more):

 

IMG_20190904_221707.jpg

 

Pinging the Apex Legends London server gives me this:

 

Ping statistics for 217.147.89.101:
    Packets: Sent = 200, Received = 198, Lost = 2 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 30ms, Average = 19ms

and tracert gives me this:

 

tracert 217.147.89.101

Tracing route to 217.147.89.101 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    15 ms    14 ms  hari-core-2a-xe-305-0.network.virginmedia.net [62.252.114.145]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    21 ms    23 ms    16 ms  tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
  8    18 ms    18 ms    17 ms  be8.asr01.dc6.as20860.net [195.66.244.2]
  9    20 ms    21 ms    20 ms  be2.asr01.dc7.as20860.net [130.180.202.2]
 10    24 ms    21 ms    28 ms  be16.asr01.ld5.as20860.net [130.180.202.0]
 11    23 ms    19 ms    20 ms  be100.asr01.thn.as20860.net [62.128.218.1]
 12    18 ms    19 ms    19 ms  be10.asr01.dc5.as20860.net [130.180.202.45]
 13    20 ms    18 ms    20 ms  1717.g1.1ug.dc5.as20860.net [87.117.210.26]
 14    19 ms    19 ms    18 ms  217.147.89.101

 

I'm no expert but something is clearly not right.

 

My speeds are fine:

 



  • I am connected to the router with a Cat 7 ethernet cable
  • I have tried rebooting my router
  • I have tried the following commands on my main PC:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
  • I have disconnected all other devices from the network
  • I have made sure the cable connections are tight
  • I have run full virus scans on all PCs connected to my network
  • I have removed any other software that was using network bandwith whilst playing
  • I have reinstalled apex legends

Is this something anyone else is experiencing on Virgin Media?

 

Is this something that the Apex team are aware of?

 

Message 1 of 2 (250 Views)
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Re: Virgin Media packet loss, uk area 15

★★★ Guide

yup, same ISP, I have the 500 mb/s package, I live in Ireland …

Message 2 of 2 (229 Views)
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