Upgrading a player in NBA live mobile

[jbagadonuts]

Using elite playoff 2019 tokens I’m trying to upgrade my 85 Damian Lillard to a 92 Damian Lillard. I took the player out of my roster and he is not appearing in the set or in “view all items”. I should be able to exchange the player and the tokens for the upgraded player but it’s not working. Please help. 

[EA_David]

@jbagadonuts Hey, please make sure you check all your lineups, including defensive. We've seen some mixups over this card, and it's usually due to folks missing their defensive lineups. 

Thanks. 

[guyana2020]

It won't let me switch Damian lillard out

of the defensive line up

[EA_David]

If the game is stuck you can try restarting your device? Or do you not have an appropriate player to swap in?

Thanks

[dog-r-me]

im having the same problem I can't remove the person off my team and I got no one to swap him with

[EA_Blueberry]

@dog-r-me 

We'll try to get out to you faster next time around but if you ever need immediate help with our Support team during limited-time events, don't hesitate to open up a case via in-game. Here's how to do that.

Were you eventually able to swap him out and share what worked? Usually with errors like this a restart of the device and game helps. If you have your game synced up to Facebook/Google/Apple accounts you can safely delete the game and reinstall it without losing progress.

iOS

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/