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Re: Updated Sims mobile app and lost data

by Phantomlover1717

Original Post


Updated Sims mobile app and lost data

★★ Newbie

I just updated the Sims Mobile app today and I lost about a thousand or so sweet treat tokens as well as some royal treat tokens and fashion gems... 🙄 I am down to zero for all Anyone else have this issue?

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Re: Updated Sims mobile app and lost data

A new Sweet Treat Showdown has just started @bookluvr6 you were already at a thousand?


The best thing to do is contact EA about this. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 


Open the spoiler for picture how to get to the 'Contact Us' button:



The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 


An image in the spoiler on where to find the backup options:


If you choose the 'Report Bug' option you might not receive a reply from EA. 


If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link:

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 


You can also contact an EA game advisor through social media:

- Twitter:
- Facebook:


do not work for EA



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