Unplayable peformance and NO pre-registration reward?

[ESGudjohnsen]

Hi guys, i'm playing on Asus Zenpad 3S 10, a tablet with a 6core 2.10ghz cpu and 4gb of ram, but the game runs terribly. It launches normally, but after few seconds it starts to slowing down until reach more or less 5 fps making the game completely unplayable and also the menus incredibily laggy. Beside this, i made the preregistration during the EA conference at E3 in june and until yesterday the store page said that the preregistration was corectly done, but when downloaded and installed received nothing. Can anyone help me?

[EA_HighCommand]

Hi @ESGudjohnsen and thank you for reporting this.

The pre-registration rewards are planned to go out later this week.

As for the performance issue, can you try to close all unrequired background apps, clear cache and do a fresh install to see if that can improve the performance? Thanks!

[ESGudjohnsen]

Hi @EA_HighCommand ,

thank's for your answer. For the pre-registration rewards i'll wait, thanks for let me know.

For the performance issues, i closed all background apps (as i always done), i've cleared cache and performed a fresh install. Sadly nothing worked, after few seconds the situation collapse and the game runs awfully as always, making impossible to play or even navigate menus. What else can i do?

Thanks!

[EA_HighCommand]

Thank you for the swift reply, much appreciated.

Can you provide us with the details of the device (Settings -> About Phone/Device), so we can investigate this further? Thank you!

[ESGudjohnsen]

@EA_HighCommand these are the details, hope are all you need. If not, feel free to ask for additional informations. Waited so long for this game that i'll provide you everything you need to know to be able to play it 

Product: Asus Zenpad 3S 10

Model number: P027

Android version: 7.0

Android security patch: 5th june 2018

Kernel version: 3.18.35+

Build number: WW_ZenPad-14.0210.1806.33-20180621

CPU: MT8176 6-Core 2.1GHz 64bit

GPU: IMG GX6250 650MHz

RAM: 4Gb

[WADofFORCE]

Can you give details on the rewards, I sure hope it's not the Titan that was originally planned before alpha ever came out

[EA_dance210]

The Early Bird Bundle consists of 1 Titan Card, 1,500 Credits and 100 Diamond.

[barcaloney]

same here low performance and graphics advice huawei mate 20 x 8 gb ram

[barcaloney]

this screen shot

[barcaloney]

not work with me use mate 20 x 8gb ram