Unknown login error occurred

[gleftwich1986]

Since yesterday around noon eastern time I have been unable to login to madden 23 servers on my ps5. My internet connection is working with other games. I can’t play any game modes online. 

I understand launches can be rough but I preordered the all madden edition of the game to play early and I just simply can’t.

[egelin24]

did anyone get this fixed I am dead in the water, my xbox GT is egelin24 if u have any info.

[glintonla]

I prepaid and have the dual license option. On both versions Xbox One / Series X, after initially allowing me to open the packs in MUT, I now get an: Unknown Login Error - message. All my other games work. I've restarted the console several times. 

I further tried to get the: Franchise Mode up and running, thinking its a server issue, and I still get the same Unknown Login Error  - message. 

[EA_Kent]

Hi everyone, 

Thank you for the reports on this. 

If possible, could you share a screenshot of the error message you've been getting? 

[zeusLightning15]

Images attached 

[gleftwich1986]

im getting the same exact issues as zeuslightning15

[Bojangle83]

@EA_Kent Same problem here

[Bojangle83]

Here are mine, please help me out, it's annoying af

[ELITEBULLETS23]

i have the same thing and it’s ticking me off!

[EA_Illium]

Hey Everyone, can you try the following and let us know if you continue running into this issue?

• Connection and Advance Connection Guides 
• PC - Check any AV or Firewall that might interfere/control network traffic
• Check your Modem/router settings for anything that may block/interfere with network traffic
• Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
• PC - Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Console -  Remove then re-add your Gamertag