Can you receive the players on the web/companion app instead?
Try contacting an advisor. They can check your account to see if your account was actioned more than a softban. To get in touch with support, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
It looks like you're on Xbox. Try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens.
Sorry about that. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
I’ve done all that from live chat 2 days ago
plus logout-in i even deleted the game and downloaded it again plus password change plus played some games etc :’(