Unable to purchase players on transfer market

by kylessmith1999
Reply

Original Post

Re: Unable to purchase players on transfer market

Community Manager

@Wogonator3000 

 

Can you receive the players on the web/companion app instead?

 

@chazermcfazer08 

 

Try contacting an advisor. They can check your account to see if your account was actioned more than a softban. To get in touch with support, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

Aljo.png
Message 11 of 41 (688 Views)

Re: Unable to purchase players on transfer market

★★★ Novice

Same  since almost 24 hours and sitll cant buy any if it didnt fixed until tommorow what should i do? 

Message 12 of 41 (400 Views)

Re: Unable to purchase players on transfer market

Community Manager

@salehabbas1 

 

What is happening when you try to purchase something off the Transfer Market?

Aljo.png
Message 13 of 41 (394 Views)

Re: Unable to purchase players on transfer market

★★★ Novice

There was an error connecting with the Fifa ultimate team servers. Please try again 

Message 14 of 41 (383 Views)

Re: Unable to purchase players on transfer market

Community Manager

@salehabbas1 

 

It looks like you're on Xbox. Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

Aljo.png
Message 15 of 41 (377 Views)

Re: Unable to purchase players on transfer market

★★★ Novice

Its laptop sir

i use controller 

Message 16 of 41 (365 Views)

Re: Unable to purchase players on transfer market

★★★ Novice

For the second day , same error message 

Message 17 of 41 (350 Views)

Re: Unable to purchase players on transfer market

Community Manager

@salehabbas1 

 

Sorry about that. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

Aljo.png
Message 18 of 41 (339 Views)

Re: Unable to purchase players on transfer market

★★★ Novice

I’ve done all that from live chat 2 days ago 

plus logout-in i even deleted the game and downloaded it again plus password change plus played some games etc :’( 

Message 19 of 41 (329 Views)

Re: Unable to purchase players on transfer market

Community Manager

@salehabbas1 

 

As a test, can you try connecting to a mobile hotspot and try using the market again?

Aljo.png
Message 20 of 41 (317 Views)
Twitter Stream

ea-dualentitle-promo-splash

Upgrade to a next gen console

Have a physical game disc for FIFA 21 but bought a discless console? Use our webform.

View more on EA Help

fifa21-promo2

Keep your account safe

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help