Unable to purchase players on transfer market [ Edited ]

[EA_Aljo]

@Wogonator3000 

Can you receive the players on the web/companion app instead?

@chazermcfazer08 

Try contacting an advisor. They can check your account to see if your account was actioned more than a softban. To get in touch with support, try messaging @EAHelp through Twitter or open a case with a live support advisor.

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

[salehabbas1]

Same  since almost 24 hours and sitll cant buy any if it didnt fixed until tommorow what should i do? 

[EA_Aljo]

@salehabbas1 

What is happening when you try to purchase something off the Transfer Market?

[salehabbas1]

There was an error connecting with the Fifa ultimate team servers. Please try again 

[EA_Aljo]

@salehabbas1 

It looks like you're on Xbox. Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

[salehabbas1]

Its laptop sir

i use controller 

[salehabbas1]

For the second day , same error message 

[EA_Aljo]

@salehabbas1 

Sorry about that. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

[salehabbas1]

I’ve done all that from live chat 2 days ago 

plus logout-in i even deleted the game and downloaded it again plus password change plus played some games etc :’( 

[EA_Aljo]

@salehabbas1 

As a test, can you try connecting to a mobile hotspot and try using the market again?