Unable to play game without updating. No update available on IOS

[Nithya_Faith]

I'm currently playing the game on the latest IOS IPhone 7 Plus my game has been working fine but yesterday I had a pop up for an update when I clicked on the update it opened my app store however there was no update. Now I'm unable to play the game as it tells me (More fun awaits! It's time to update for more fun!) With a large green button saying Update. However there is no update available in the app store. I'm unable to open the game until it's updated but again I stress there is no update in app store and where the update button usually is. it just says open. This is quite frustrating especially as the game is played in real time hours I feel like I'm losing out on earnings within the game.

[EA_Barry · Accepted solution]

@Nithya_Faith@hottea3@Phantomlover1717@reenaessa@HazelJW23

While this issue is being worked on, can you please try the following steps and let us know if you can then play.

1. Open iOS App Store
2. Select 'Updates' tab
3. Press and hold screen down
4. Drag down to refresh page
5. This will update the store and the update will appear.

Thank you.

[kittycool2108]

This is the EXACT problem I had with my game.

[gloriac141]

Having the same issue! There is no update in the app store and now I can’t access my game

[HazelJW23]

Same here, I thought it might have just been me so came here looking for help. I hope it gets sorted soon, my Sim has a child and baby home alone that she needs to get back to. 

[reenaessa]

Same issue! I cannot play without updating the game

[Phantomlover1717]

Give these a try:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

[hottea3]

I’m having the same issue. 

[Nithya_Faith]

I've tried all of these apart from reinstalling my game. As the game is so feeble right now I'm hesitant and I don't wanna lose my progress which I've been hearing a lot of people have been!

[Nithya_Faith]

I've tried all of these apart from reinstalling my game. As the game is so feeble right now I'm hesitant and I don't wanna lose my progress which I've been hearing a lot of people have been!

[EA_Barry · Accepted solution]

@Nithya_Faith@hottea3@Phantomlover1717@reenaessa@HazelJW23

While this issue is being worked on, can you please try the following steps and let us know if you can then play.

1. Open iOS App Store
2. Select 'Updates' tab
3. Press and hold screen down
4. Drag down to refresh page
5. This will update the store and the update will appear.

Thank you.