Help us improve Answers HQ! Take Survey No, Thanks

Unable to play game without updating. No update available on IOS

by Nithya_Faith
Reply

Original Post

Highlighted
Accepted Solution

Unable to play game without updating. No update available on IOS

★★★★ Novice

I'm currently playing the game on the latest IOS IPhone 7 Plus my game has been working fine but yesterday I had a pop up for an update when I clicked on the update it opened my app store however there was no update. Now I'm unable to play the game as it tells me (More fun awaits! It's time to update for more fun!) With a large green button saying Update. However there is no update available in the app store. I'm unable to open the game until it's updated but again I stress there is no update in app store and where the update button usually is. it just says open. This is quite frustrating especially as the game is played in real time hours I feel like I'm losing out on earnings within the game.

Message 1 of 19 (892 Views)

Accepted Solution
Highlighted

Re: Unable to play game without updating. No update available on IOS

Community Manager

@Nithya_Faith@hottea3@Phantomlover1717@reenaessa@HazelJW23

 

While this issue is being worked on, can you please try the following steps and let us know if you can then play.

 

    1. Open iOS App Store
    2. Select 'Updates' tab
    3. Press and hold screen down
    4. Drag down to refresh page
    5. This will update the store and the update will appear.

Thank you.

Stay and Play.png

View in thread

Message 10 of 19 (1,122 Views)

All Replies
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★ Newbie
This is the EXACT problem I had with my game.
Message 2 of 19 (867 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★ Newbie
Having the same issue! There is no update in the app store and now I can’t access my game
Message 3 of 19 (839 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★ Novice

Same here, I thought it might have just been me so came here looking for help. I hope it gets sorted soon, my Sim has a child and baby home alone that she needs to get back to. 

 

Message 4 of 19 (829 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★ Newbie
Same issue! I cannot play without updating the game Frown
Message 5 of 19 (826 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

Give these a try:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

-----  

do not work for EA

Message 6 of 19 (817 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★ Novice

I’m having the same issue. 

 

Message 7 of 19 (788 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★★★ Novice

I've tried all of these apart from reinstalling my game. As the game is so feeble right now I'm hesitant and I don't wanna lose my progress which I've been hearing a lot of people have been!

Message 8 of 19 (777 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

★★★★ Novice

I've tried all of these apart from reinstalling my game. As the game is so feeble right now I'm hesitant and I don't wanna lose my progress which I've been hearing a lot of people have been!
Message 9 of 19 (775 Views)
Highlighted

Re: Unable to play game without updating. No update available on IOS

Community Manager

@Nithya_Faith@hottea3@Phantomlover1717@reenaessa@HazelJW23

 

While this issue is being worked on, can you please try the following steps and let us know if you can then play.

 

    1. Open iOS App Store
    2. Select 'Updates' tab
    3. Press and hold screen down
    4. Drag down to refresh page
    5. This will update the store and the update will appear.

Thank you.

Stay and Play.png
Message 10 of 19 (1,123 Views)
Twitter Stream