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Unable to play first match of RocketBot Knockout

by MysticSunflower
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Unable to play first match of RocketBot Knockout

[ Edited ]
★★★★★ Apprentice

After I completed the tutorial, I attempted to play the necessary first match of RocketBot Knockout. However, I was unable to and instead received a message reading: "Matchmaking failed. Please check your internet connection and try again. See ea.com/unable-to-connect for additional information." My NAT Type is open and I'm able to play other multiplayer games with little issue. Why is this happening? I'm on Xbox by the way.

Message 1 of 29 (13,456 Views)

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Re: Unable to play first match of RocketBot Knockout

★★ Novice

Thank you! Could you provide me your customer service ID in the settings>game menu?

 

-Egan

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Message 6 of 29 (13,296 Views)

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Re: Unable to play first match of RocketBot Knockout

★★ Novice

Me too!? I even reinstalled the game and I just bought the game on sale and it won’t work!!

Message 2 of 29 (13,410 Views)
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Re: Unable to play first match of RocketBot Knockout

★★★★★ Apprentice
@Swaygaming23 It's a real shame, I thought this game looked cool and wanted to try it. Hopefully they fix it soon so we can finally try the game.
Message 3 of 29 (13,397 Views)
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Re: Unable to play first match of RocketBot Knockout

★★ Novice

Hey @MysticSunflower Im so sorry you are running into this issue I am going to try and help resolve. I have a couple of questions.

- Are multiple accounts used on your xbox?
- Is your account used on multiple machines

Thanks,
Egan Woolf (Associate Producer)
Final Strike Games




Message 4 of 29 (13,325 Views)
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Re: Unable to play first match of RocketBot Knockout

★★★★★ Apprentice
@DaWolfmayyne
1. Yes, multiple accounts are used on my Xbox.
2. No, I only use my one Xbox.
Message 5 of 29 (13,304 Views)
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Re: Unable to play first match of RocketBot Knockout

★★ Novice

Thank you! Could you provide me your customer service ID in the settings>game menu?

 

-Egan

Message 6 of 29 (13,297 Views)
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Re: Unable to play first match of RocketBot Knockout

★★★★★ Apprentice
@DaWolfmayyne Sure, it's:
1000459335570:1033463379:3
Message 7 of 29 (13,261 Views)
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Re: Unable to play first match of RocketBot Knockout

★★ Novice

I’ve been wanting to play this game for a while and once I saw it was for sale I instantly got it but it doesn’t work?

Message 8 of 29 (13,227 Views)
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Re: Unable to play first match of RocketBot Knockout

★★ Novice

Hey @MysticSunflower 

Would love to know if this issue has been resolved for you?

-Egan
Final Strike Games

Message 9 of 29 (12,850 Views)
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Re: Unable to play first match of RocketBot Knockout

★★★★★ Apprentice
@DaWolfmayyne Yes, it has been resolved! Though, unfortunately I'm still suffering from an issue with the sound on my Xbox becoming muted after starting up the game.
Message 10 of 29 (12,846 Views)
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