October 2019
Still having issues, now the game won't even get past the start screen. Says cannot connect to server. This is * ridiculous. It has been two months or better, and there has been no fix or refund. I want my * money back or something. A solution should not take this long. I don't even want the game anymore. Its outdated. Give me my money back or offer something as equal compensation.
December 2019
December now. No fix. No reply. Infuriating.
February 2020
Almost February now. Just give me my money back. This is ridiculous.
July 2020
July 2020
I've had all the same issues and still do to this date for last 4 months!!! Deluxe Edition and all the other options purchased but seems they are not in my Games selection. And for the last 2 to 3 weeks one of my two Xbox profiles, and both linked to EA profile, cannot open 49 gifts in sticker shop or letterbox???!!! It just says ssme as everyone else that it's loading the sticker shop then times out and disconnects from the EA Server. Got a young fella beside himself and don't know what to do? Ea Support for Australia has a note right up top the Support Centre is open again and when you try call a pre recorded message says they're closed and ends tge call. Great support guys, so substandard sending people in loops tgat don't work just like your game and add ons.
July 2020
July 2020
Feel like they've given up on it since they released a new game.
August 2020 - last edited August 2020
still cannot get my gifts from the sticker shop. when trying to.open gifts it gets stuck in the stocking stickers. PLEASE Address this issue thanks or if there is an issue let us know please. i got gifts i cannot even claim
August 2020
@wahee @RufusTwist @squidcat99 Hi, can you post your platform, the platform ID, and any ea help case numbers you have?
If you. haven't created a case for this already, please do so. If support sorts things out, please let us know, but equally, if they don't, please let us know too, and include the case number.
https://help.ea.com/en/contact-us/
Thank you.
November 2020
same