Unable to open 62 gifts in sticker shop.

by J0EY_J
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Original Post

Accepted Solution

Unable to open 62 gifts in sticker shop.

★★★ Novice

Hello,

 

I recently purchased some dlc  on the xbox one which gave me 62 gifts in the sticker shop. Yet when i try to open the gifts a message appears on the screen stating "Stocking the Sticker Shop..." and does not go way. I get disconected because i am idle but i can not exit the screen once that messge appears.

 

I have contacted support and ran through all the troubleshooting steps. So it looks like a bug and not an issue on my end.

 

Any info on this would be greatly appreciated.

 

Thank You.

 

Message 3 of 81 (12,329 Views)

Accepted Solution

Re: Unable to open 62 gifts in sticker shop.

★★★ Novice

Mod plese close this post.

 

They have solved my store issue and i am able to play and open packs with no issues.

 

Thank You.

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Message 42 of 81 (13,996 Views)

All Replies

My 61 gifts won't stock on xbox one x

★★★ Newbie

I have 61 gifts in the sticker shop, but it leaves me stuck on the stocking loading screen. I've tried uninstalling DLC, restarting my Xbox, and trying another Xbox to no avail. It's an Xbox one X if that helps?

Message 1 of 81 (11,963 Views)

Re: My 61 gifts won't stock on xbox one x

★★★ Newbie

It also just disconnected me.

Message 2 of 81 (11,960 Views)

Re: Unable to open 62 gifts in sticker shop.

★★★ Novice

Update: I was able to contact Microsoft and was given a refund in regards to the dlc that i purchased. I still receive a message that i have 62 gifts in the sticker store. Which if i try to open will send me in an infinite loop till i disconect due to being idle. Is there a way to reset my gifts to 0 since i no longer own the dlc?

 

Any info on this would be greatly appreciated.

 

Thank You.

Message 4 of 81 (12,235 Views)

Re: Unable to open 62 gifts in sticker shop.

Community Manager

@J0EY_J Thank you for the post. From what I can see this is escalated for closer investigation, but unfortunately I don't have any info past that. 

We'll keep an eye open for any updates. 

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Message 5 of 81 (12,203 Views)

Re: Unable to open 62 gifts in sticker shop.

★★★ Novice

Hello,

 

Any updates in regards to my issue?

Message 6 of 81 (12,122 Views)

Can’t claim 61 gifts from DLC (XBOX)

★★ Novice

Hello everyone. I am a new player to pve gw2, and decided to buy all the DLC for it. I go to sticker shop to claim gifts and it infinity says “stocking sticker shop”. I contacted EA support and they sent me a email with the following instructions which I did, but it still doesn’t work. I would like to get the over 100$ in dlc I bought or else I’m going to have to refund everything to Xbox. Please let me know if you have a fix for this. Thank you. 

Message 7 of 81 (12,122 Views)

Re: Can’t claim 61 gifts from DLC (XBOX)

Community Manager

@YoutubeKinggFN 

 

When you go to My Games & Apps>Highlight PvZGW2>Press Start>Manage Game>Do you see the additional content downloaded?

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Message 8 of 81 (12,107 Views)

Re: Can’t claim 61 gifts from DLC (XBOX)

★★ Novice
Yes of course all of it is downloaded. In game it says I have 61 gifts to claim and when I hit Y to claim in sticker store it continuously loads. I contacted EA support and they told me to clean cache and reset some network settings, but it didn’t work. I have seen this same issue on forums that are months old and unsolved. The support team sent my issue up to the “specialists” and they will email me when they have a solution or answer.
Message 9 of 81 (12,099 Views)

Re: Can’t claim 61 gifts from DLC (XBOX)

Community Manager

@YoutubeKinggFN 

 

Did the transaction fully clear for your Xbox account? Microsoft was experiencing some content purchases issues yesterday

 

Xbox Purchase History

https://support.xbox.com/en-US/browse/billing/payment-and-purchases

 

It's possible the transaction never went through which is why they're not able to be claimed.

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Message 10 of 81 (12,093 Views)