Unable to login to swtor

[cr103]

My account name and password are correct as I can still login to origin with them, however when I try to login to swtor it says they are wrong, I've tried using both my account name and e-mail address but nothing seems to work.

[proxos666 · Accepted solution]

@cr103 

Email address is not used for the login has not been the case for a number of years.

If the launcher mentions email address then the launcher is not up to date 

Have you tried a password reset per this link to see if that has an effect 

you can call swtor cs and they can help sort out what is occurring for you too,

[proxos666 · Accepted solution]

@cr103 

Email address is not used for the login has not been the case for a number of years.

If the launcher mentions email address then the launcher is not up to date 

Have you tried a password reset per this link to see if that has an effect 

you can call swtor cs and they can help sort out what is occurring for you too,

[cr103]

@proxos666 Yeah I just mean I had tried both my email and my account name to login but neither worked, im not sure what im supposed to be dialling for support as when I tried to call the uk support number nothing happened, the phone didn't even ring.

[proxos666]

@cr103 

most countries would dial [removed by CM] need to dial your telco exit code usually 00 then 44 is the country code and [removed by CM] is the number

[cr103]

@proxos666 I dialled +[removed by CM], and that worked and they sorted my issue, the number that didn't work was +[removed by CM], the 0 after the 44 wasn't needed

[proxos666]

@cr103 

Glad to hear it is sorted, the (0) is only needed if you are living in the UK