Website Login Difficulties

[TruffleExplorer]

Hey All, 

I have recently encountered what may be a bug with the website store as I am unable to log in to it. I have tried on multiple devices and have logged in before but all that happens now is I get an error message stating that an error has occurred and to try again. I have a stable internet connection and I am definitely using the correct email. What should I do to fix this? (The account in question is HargleTheSmargle, Lvl 85, 1.5 mil GP)

any help would be greatly appreciated.

[EA_Lanna · Accepted solution]

Hi @DarthKarl, 

I've just wrapped up this guide: [SWGOH] Webstore Errors Guide to help with that. Can you jump down to 'Step 3 - Enter the code from your email' and check out the 3 different scenarios and corresponding steps to help with them, please? One of them should hopefully help you with your webstore code issues. 

- EA_Lanna

[EA_Lanna]

Hi @TruffleExplorer, 

Have you been prompted to verify the email registered on the account? Can you log into your EA account linked to your SWGOH account and see if there's any prompts to update details? 

It would be no harm to get in touch with our support team directly. They will be able to pull up the account and take a look at the status to know if there's anything account-related that needs updating. Use these steps to create an in-game ticket. When you contact them that way, they will automatically get information about your account and your game which should help speed things up. 

- EA_Lanna

[ZGosular]

Hi, 

I am also having problems with loading the SWGOH web store, so I am unable to claim my daily rewards. 

I was already logged in from yesterday, but when I tried to refresh the page, it just gave a blank white screen. 

I would like for the 50 crystals and energy to be delivered to my account thank you.

[alexandersgcc]

I try to log into the SWGoH Webstore but I keep getting “An error occurred while requesting your code. Please try again.”

My account is already registered also and I have been on it before but the past two weeks it has been this way. Any suggestion are requested please. 

[EA_Lanna]

Hi @alexandersgcc, 

That error message tends to crop up for one of two main reasons: 

1. The email you're entering on the webstore is registered to a different SWGOH account, or...
2. There may be a lock or suspension on the SWGOH account being linked up. Try logging into the game itself, if there's a ban, an error message will pop up confirming as much. 

For the first scenario, the support team can look into that for you. Please send in a help ticket from in-game following these steps: 

• How to contact support

Take note of your Player ID and Ally Code also, in case it is needed to locate your account by the support agent once in touch.

Thanks,  

- EA_Lanna

[EA_Lanna]

Hi @ZGosular, 

We can't help with content cases on Answers HQ but let's see if we can help you with that blank screen/login issue. Can you please pop open a new incognito window and try to login on that tab? If that doesn't work, try changing up the device you're accessing the webstore on, if you've been trying on your PC then switch over to the phone and see if it let's you login in through that. 

Let us know how you get on with those steps. 

Thanks, 

EA_Lanna

[QuiSpiuar]

Same problem here!

[EA_Lanna]

Hi @QuiSpiuar,

Could you read over my post above yours and try the suggestions I shared please?

Thanks,

EA_Lanna

[QuiSpiuar]

Hello Lanna, from a diferent device I cannot login here Star Wars Galaxy of Heroes Store (ea.com). On Step 3of 3, I have requested a code but did not received it.

[Acesdoll]

Trying incognito mode did not work for me either