Unable to launch game after ban reversed.

[Patrickbrown300]

My account was banned and now that it has been reversed I am still unable to launch the game. Is anyone able to help. I have already messaged the EA help but its been over a week with no reponse.

[EzyHawk · Accepted solution]

@Patrickbrown300 Do you get any errors upon launch?,
Did you try to clear your cache, please read the following: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[YaBoyMirage]

Maybe try re-installing the game, and relog into Origin.

And just out of curiosity, why were you banned and why did they unban you?

[Patrickbrown300]

I was given a 1 week ban. I did the time. But all the options are greyed out in Origin. I cannot update the game or anything.

[EzyHawk · Accepted solution]

@Patrickbrown300 Do you get any errors upon launch?,
Did you try to clear your cache, please read the following: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

[Patrickbrown300]

This is all i see when i launch the game. I can get options to appear if i close out of origin and re open. Ive tried to check and update as well as repair but nothing is working. 

[Patrickbrown300]

@EzyHawk Clearing the Cache cleared up my issues! thanks for the help!