Unable to join game or severe packet loss

[DoeKeeper]

Platform: Xbox

Issue: 1) Unable to connect to game (trios/duos/arenas/firing range) despite others in party joining game

2) Large packet loss every other game

Date: Immediately after spitfire and bocek nerf

Comments: Occasionally I can play a game successfully after resetting the router, application, or Xbox. After that first match, however I run into these issues. Then, I reset everything and try again, but it doesn’t work 100% of the time (40% of the time it will work for a single game).

Additionally, I’ve noticed when the lobby screen starts freezing up, I’m unable to join a game or I play a game with severe packet loss.

[EA_Aljo · Accepted solution]

@DoeKeeper 

Can you switch to a wired connection or is your router too far away?

[hggrreew1111]

@DoeKeeper Join our misery as Xbox players...

[EA_Aljo]

Hi there, @DoeKeeper.

Let's see if we can find out why this is happening. First, are you on a wired or wireless connection? Also, when resetting, are you unplugging your modem, router and Xbox for 2 minutes and then plugging everything back in?

[DoeKeeper]

1) I’m on wireless connection

2) Yes I’ve tried resetting/unplugging the modem, router, and Xbox

[EA_Aljo · Accepted solution]

@DoeKeeper 

Can you switch to a wired connection or is your router too far away?