Unable to connect

[Sergthegod7]

Ea servers not allowing me to connect been 2 days since yesterday unable to connect. All my other games I can play Online but FIFA 🤬

[EA_Cade · Accepted solution]

Hi @Sergthegod7,

I'm not showing any issue with your account, can you try changing the DNS on your console to the Google or Open DNS and let me know if you can connect?

[EA_Cade]

Hi @Sergthegod7,

Is this happening when you attempt to connect to FUT? Can you access other online features inside FIFA 20?

[Sergthegod7]

no It says unable to connect 

[EA_Cade · Accepted solution]

Hi @Sergthegod7,

I'm not showing any issue with your account, can you try changing the DNS on your console to the Google or Open DNS and let me know if you can connect?

[Sergthegod7]

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yes it’s working now thank you appreciate it 

[samuelhamonangan]

@EA_Cade i have same problem. but i had to change DNS and still doesnt work. please help me. I do not know what to do during the quarantine period

[EA_Cade]

Hi @samuelhamonangan,

Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

If those steps don't resolve the issue please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem.

[coreygoddard]

Hi I'm having the same problem. I was online in the Pro Club menu when i got signed out and have not been able to sign back in since. Can you help?

[coreygoddard]

Ive already reset my console, my internet router, changed my DNS, nothing has worked.

[s4nt7_89]

@EA_Cade I posted my own question here:
https://answers.ea.com/t5/Technical-Issues/Unable-to-Connect/m-p/9373111#M53740
I uploaded my UO trace files