Unable to connect to ea servers “Xbox one”

[yarnball13]

I’ve been having this problem a lot recently, last time it was resolved by just clearing my MAC address but now that isn’t working for me. I’ve tried everything from restarting my router, unplugging cord from Xbox, restarting game/Xbox, hard resetting Xbox, and clearing games and apps. I don’t know what else to do. Everything EA has told me to do isn’t working, please send help :/ much appreciated

-me myself n I 😩 

[EA_Aljo]

Hi there, @yarnball13.

It sounds like you've done a lot of the troubleshooting we would normally suggest. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.