Unable to connect to ea server on PS4 Apex legends

[DarkThunder2579]

Thanks for trying to help me and everything you’ve done for me but it’s still not working at this moment in time I’ve also tried deleting it and downloading it multiple times and still no luck and I was wondering do u have anything else I can try or should I just give up and leave apex alone?

[EA_Kent]

Hey @DarkThunder2579, 

Apologies for the late response on this. I'm sorry to hear it's still giving you trouble. How is your PS4 currently connected to the internet? Is it using wifi, or is it connected with a network cable? If you're on wifi, would it be possible to try bypassing that and connecting with a cable instead to test and see if that makes any difference at all for you? 

/Kent

[DarkThunder2579]

My ps is working using WiFi 

[EA_Kent]

@DarkThunder2579 

If we can bypass the wifi connection that will allow us to eliminate any potential signal interference as a possible cause of the issues you've been seeing. If you have a way of connecting your PS4 to the internet with a LAN cable instead of wifi can you give that a try? 

Please let me know how that goes if you can give it a shot. Thanks!

/Kent

[DarkThunder2579]

That hasn’t worked either :/

[EA_Kent]

@DarkThunder2579 

Do you have any other consoles connected to the same network you're currently using? 

/Kent

[DarkThunder2579]

Just another Xbox 

[EA_Kent]

@DarkThunder2579 

Gotcha. If there's more than one Xbox on the network it could be an IP address conflict. Can you try setting a static IP address for the consoles to test and see if that helps at all? The Port Forward website has step-by-step instructions on how you can set that up. 

If you're able to give that a try please let me know how it goes. Thanks again!

/Kent

[DarkThunder2579]

Thanks for trying to help me but I’m just gonna leave it for the time being 

[TheMindWraith]

If we have a PC and a PS4 on the same network, we wouldn't be able to port forward if we want to play apex together, correct? the way I understand it, is port forwarding only works for one or the other?