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Re: Unable to connect to apex legends

by TheYoungCocopop
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Original Post

Unable to connect to apex legends

★★★★ Newbie

Have not been able to connect for 2 weeks now. Am in UK anyone else have issues??

Message 1 of 6 (191 Views)

Re: Unable to connect to apex legends

Community Manager

Hi, @Thedazzable 

 

Are you still having trouble connecting? Let us know which platform you play on, the error you're receiving, and any troubleshooting steps you've already attempted.

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Blueberry

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Message 2 of 6 (156 Views)

Re: Unable to connect to apex legends

★★★★ Novice

Same problem here on PC.  Error says "Unable to connect to EA Servers.  Please check your Internet connection, make sure Origin is online and try again.  See ea.com/unable-to-connect for more information"  The very bottom of the screen says "Data Center: Downloading... 0" like it is not giving me the data center list when trying to login on the title screen.  It randomly started working a week or so ago after having this error but now it is back to the same thing.  It happened all last night and is still giving the error this morning.  I've done the following to try to resolve the problem:

 

restarted PC

restarted router

restarted modem

changed DNS

flushed DNS

deleted cached files for Origin

repair Apex

uninstall/reinstall Apex

ran UOtrace (no issues showing)

uninstall (the hard way) Origin, and reinstall Origin

rolled back Windows updates that were installed before issue started

disabled firewall

forwarded ports in router

ran as administrator

probably a few things I can't remember

 

Nothing works.  Anything to help would be appreciated.

Message 3 of 6 (150 Views)

Re: Unable to connect to apex legends

Community Manager

@TTV_STREAMER_LUL 

 

Are you able to connect under a different Windows User profile?

 

Does your router have a firmware update that needs to be installed? (Log into the router's admin panel via the instructions on the router itself)

 

Try a clean boot and then immediately launch Origin as administrator by right-clicking on the desktop shortcut.

 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 4 of 6 (145 Views)

Re: Unable to connect to apex legends

★★★★ Novice

@EA_Blueberry 

 

Thank you for the suggestions, I was able to isolate the problematic app and was able to play today!

 

I use the program Yolomouse for some ARPGs and that was causing my issues somehow.  Disabled it from startup and it is working for now.  Will keep my fingers crossed that this fixes it permanently, as it was never an issue before.

Message 5 of 6 (121 Views)
Highlighted

Re: Unable to connect to apex legends

★★★★ Novice
@EA_Blueberry I have the same issue but am on xbox, what can I do instead?
Message 6 of 6 (103 Views)

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