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Re: Unable to connect to EA servers.

by djentyman
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Original Post

Unable to connect to EA servers.

★★★★ Novice

Ok. Since the last patch I've been having a new fancy error flashing my screen. It's really frustrating while happening in the middle of a game. Or right before connecting to a game with friends and one of us gets disconnected with this message. No. There is not any connectivity issues on my side Standard smile

Message 1 of 11 (294 Views)

Re: Unable to connect to EA servers.

Community Manager

@Skvurrel 

 

What's the exact error message you're getting and which platform do you play the game on?

/Blueberry

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Message 2 of 11 (280 Views)
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Re: Unable to connect to EA servers.

★★★★ Novice
@Skvurrel I have almost the same issues, but since last Friday i have no opportunity to play apex because of infinite error message unable to connect to ea servers. Ive created issue, but developers/support are dont give a *.
Message 3 of 11 (275 Views)

Re: Unable to connect to EA servers.

Community Manager

@djentyman 

 

What is the exact error message and which platform do you play the game on? We'll see what we can do to keep you connected, any troubleshooting steps you've tried already is appreciated.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 4 of 11 (264 Views)

Re: Unable to connect to EA servers.

★★★★ Novice
@EA_Blueberry ps4, exaxt message is "unable to connect to EA servers" on load screen. Tried reload router, switch to another wi-fi, select another server, nothing helps. But from another ps4 i was able to play apex. I also have no problems playing others multiplayer games
Message 5 of 11 (230 Views)

Re: Unable to connect to EA servers.

★★★★★ Newbie
@djentyman I have the the same problem.. unable to connect to ea servers. Tried all the tips help on both forums and ea´s own website none helps.
Message 6 of 11 (223 Views)

Re: Unable to connect to EA servers.

★★★★ Novice

XBOX1 and its nothing woth my internet.  Been over a week of being pissed off.  Code leaf is the error.  Tried dofferent servers and no luck.  I know EA knows about this as everyone has been complaining, but there have been NO SOLUTIONS.

Message 7 of 11 (212 Views)

Re: Unable to connect to EA servers.

Community Manager

@djentyman 

 

Have you tried setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4)? We've seen that fix a lot of connectivity issues for console users.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 8 of 11 (158 Views)

Re: Unable to connect to EA servers.

★★★★ Novice
@EA_Blueberry Got the same issue on PC....
Message 9 of 11 (141 Views)

Re: Unable to connect to EA servers.

Community Manager

Hey all,

We have some excellent connection troubleshooting steps in the links below. The basic connection troubleshooting link is a great place to start and the steps aren't overly complicated to perform. They fix most general connectivity problems for players.

If you know how to log into your router's admin panel (the instructions are usually on the router itself), log into it in order to enter in the selected ports for Apex Legends. Some routers may have specific ports closed off by manufacturer default or from an update.

While you're logged into the router, check to see if you need a firmware update. If there's an option to enable IPv6 in there too, switching that protocol may yield you better connectivity results too. 

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

 

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

/Blueberry

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Did their response fix it? Mark it as a solution so it helps others!
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Message 10 of 11 (116 Views)

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