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Re: Unable to connect to EA Servers after update 1.2

by EA_Blueberry
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Original Post

Unable to connect to EA Servers after update 1.2

[ Edited ]
★★★★ Novice

Since i updated yesterday, I haven't been able to start the game (PC). After the boot-screen with the Easy Anti-Cheat logo and loading bar disappeares, nothing happens. I can see the r5apex.exe app running in Task Manager, using up 9 MB of RAM. but it wont even let me shut it down through Task Manager.

But I found out that if I start the game while I have no internet connection, then it boots up, but says "Unable to cennect to EA Servers", even if i reconnect to the internet after it boots up.

I've tried flushing DNS and disabling both my firewall and my anti-virus program, but it dosent help. Even reinstalling apex and origin dosent help...

 

My roomie (on the same LAN) dosen't have any problems after the update.

 

Anyone experienced this before?

Message 1 of 8 (194 Views)

Re: Unable to connect to EA Servers after update 1.2

Community Manager

@JEPPEJWR96 

 

Are you able to launch it if you temporarily disable Windows Firewall or Windows Ransomware?

/Blueberry

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Message 2 of 8 (169 Views)

Re: Unable to connect to EA Servers after update 1.2

[ Edited ]
★★★★ Novice

No, unfortunately, I've tried disabling alot of things, and also only having the bare minimum amount of apps running... But I found out that if I'm at the "Unable to connect to EA Servers" screen, and then someone invites me into a party, then I'm able to continue

 

Jeppejwr96

Message 3 of 8 (130 Views)

Re: Unable to connect to EA Servers after update 1.2

Community Manager

@JEPPEJWR96 

 

Try a Clean Boot to see if there is a program that's causing this. Once your PC loads up, immediately launch Origin as administrator by right-clicking on the desktop shortcut.

 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 4 of 8 (112 Views)

Re: Unable to connect to EA Servers after update 1.2

★★★★ Novice

It said i needed to run windowsNT, for it to run the game, but same result... 

Even the invite way into the game, only works 1/10 times

Message 5 of 8 (95 Views)

Re: Unable to connect to EA Servers after update 1.2

Community Manager

@JEPPEJWR96 

 

Can you attach a DxDiag for us so we can look at your system specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 6 of 8 (88 Views)

Re: Unable to connect to EA Servers after update 1.2

★★★★ Novice

Tried reinstalling Apex on another SSD, but still no luck

 

Here's the dxdiag-file:

https://www.dropbox.com/s/09l9y9ze2phoeio/Jeppejwr-pc.txt?dl=0

Message 7 of 8 (80 Views)
Highlighted

Re: Unable to connect to EA Servers after update 1.2

Community Manager

@JEPPEJWR96 

 

If your roommate is on the same network it doesn't happen from their end, it sounds hardware/PC specific. I see that you're on Windows 7, is your friend on Windows 7 as well?

 

Do you have any updates pending to be installed for your Windows 7?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 8 of 8 (61 Views)

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