Unable to claim Apex Legend Loot.

[KingMeezy13]

Hello,

I have been having trouble receiving my Apex Legends loot from my Prime Membership.  I have contacted Twitch & Amazon who have both told me everything is good on their end & it shows the loot has been claimed.  Amazon told me to contact EA on the matter since everything was correct on their end.  I play on PS5 & do not know how to look up which EA Account is linked to my Apex (even though I only have one).  Could someone please assist me with this?   

[EA_Mako · Accepted solution]

Hey @KingMeezy13!

For this we'd need to look up and verify a bit of account information, so that's not something we're able to do via the forums.

If you reach out to an advisor directly they should be able to look into this further for you.  

[EA_Mako · Accepted solution]

Hey @KingMeezy13!

For this we'd need to look up and verify a bit of account information, so that's not something we're able to do via the forums.

If you reach out to an advisor directly they should be able to look into this further for you.