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Unable to buy FIFA points in FIFA 17

by cankur007
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Original Post

Accepted Solution

Unable to buy FIFA points in FIFA 17

★★★★ Novice

Product: FIFA 17
Platform:PC
What is your gamertag/PSN ID/EA Account name?: cankur007
Which mode has this happened in?: FIFA Ultimate Team
How often does the bug occur?: Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?: 02/10/2016
What time did you see the bug? (HH:MM AM/PM): 00:00 AM
What is your time zone?: IST - GMT + 5:30
Steps: How can we find the bug ourselves?: Go to Ultimate Team Browse Packs Go to Gold packs. Choose the option to buy a gold pack with FIFA points. Fill in the credit card details and personal details in the origin pop-up. Click the button "Proceed to review order" --> Nothing happens at all after clicking the button. Tried multiple times, but nothing happens. It just stays on the same pop-up
What happens when the bug occurs?: Nothing happens basically, the transaction to buy FIFA points doesn't proceed further.
What should be happening instead?: I should be able to proceed further and confirm the order so that I can get the FIFA points.

No screenshots as such.

Message 1 of 10 (8,719 Views)

Accepted Solution

Re: Unable to buy FIFA points in FIFA 17

Community Manager (retired)

You can only purchase FIFA Points through the Web App if you are playing FUT on PC. A button to 'Get More' would be next to the FIFA Points at the top corner of the app.

 

If you haven't already we'd advise speaking with the Billing team through the contact us site here.

 

Thank you

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Message 9 of 10 (10,188 Views)

All Replies

Re: Unable to buy FIFA points in FIFA 17

Community Manager (retired)

Hi @cankur007

 

Thanks for reporting this to us 

 

Are you able to purchase FIFA Points through the Web App or do you see similar issues there?

 

Thank you 

 

EAGuy

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Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 2 of 10 (8,703 Views)

Re: Unable to buy FIFA points in FIFA 17

★★★★ Newbie

They won't purchase on my friends web app or console and he's been trying since the start of Fifa 

Message 3 of 10 (8,697 Views)

Re: Unable to buy FIFA points in FIFA 17

Community Manager (retired)

Does he have the exact same issue mentioned above? What platform are they on? It would be helpful if you could get them to post here themselves.

 

Thanks

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 4 of 10 (8,686 Views)

Re: Unable to buy FIFA points in FIFA 17

★★★★ Novice

I have the same issue, can't buy either on the app or on the PC version. It can't verify my card nor it won't accept paypal.

Message 5 of 10 (8,676 Views)

Re: Unable to buy FIFA points in FIFA 17

★★★★ Novice

Which app do you mean? Please specify the details. Thanks.

Message 6 of 10 (8,653 Views)

Re: Unable to buy FIFA points in FIFA 17

★★★★ Newbie

Got a similar problem ! when I want to buy fifa points or a game on origin or in the web app I can't change the way to pay !

Look at the Screen! I tried a lot of time and I uninstall origin and retry

Message 7 of 10 (8,644 Views)

Re: Unable to buy FIFA points in FIFA 17

★★★★ Novice

Hi @EA_Guy,

 

Any update on this issue?

I also asked (in my last comment) about which webapp you talked about, I see that webapp doesn't have any option to buy FIFA points. 

If it has, could you please share the steps/details to use it?

 

Thanks,

Ankur

Message 8 of 10 (8,623 Views)

Re: Unable to buy FIFA points in FIFA 17

Community Manager (retired)

You can only purchase FIFA Points through the Web App if you are playing FUT on PC. A button to 'Get More' would be next to the FIFA Points at the top corner of the app.

 

If you haven't already we'd advise speaking with the Billing team through the contact us site here.

 

Thank you

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 9 of 10 (10,189 Views)

Re: Unable to buy FIFA points in FIFA 17

★★★ Newbie
hello there

me 2 cant purchase fifa 17 points it said it might not be availabe
Message 10 of 10 (8,350 Views)

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