Unable to access my Google play account

[lannister4u]

I have been playing my NBA live game for more than a year..but after this new update my profile had been resetted and iam having a new profile..
How to retrieve my previous profile or Account??

[GeneralOck06]

Anybody ever address this issue?

[PlatinumDynasty]

If you are having issues with connections please try the connection troubleshooting steps for your issue: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account

If you continue to see disconnections after completing troubleshooting and opening ports, please run a UO trace to check your connection.