Unable to access account [ Edited ]

[outeecommander21]

My player ID on my mobile Device is [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.].

I have been unable to play the SimsMobile Game due to what seemingly is another bug situation. The last time I had experienced something similar I had lost my Morrachan House and all the valuables that came with it among others. Recently I had purchased the current festival pass(twice) despite it being a rerun and witj the added items I am afraid I will lose these as well. I have been in dialogue with the team @TSM via their help platform but to date have been unable to get another update. 

I am pleading for your assistance with recovering my game and all the items I have paid for. I really don't want to lose anymore in this game but I believe I can't win exactly.

[outeecommander21]

And before you come at me speaking about the various troubleshooting methods, I have tried them. I have cleared my cache, deleted the game and redownload, turn my phone off and on repetitively etc. nothing works. I am yet again able to access my game. 

[atxs7y73fz0v]

I AM STILL UNABLE TO ACCESS MY GAME 😭 IM SO STRESSED BECAUSE IT'S SOMETHING I LOOK FORWARD TO EVERY DAY. PLEAYER ID ON MOBILE DEVICE ID IS 1005682740907

PLEASE @SalixCat stop removing my ID# I want the team to listen to my plight and urgently release another bug fixed update. I am losing progress.

[atxs7y73fz0v]

I am losing so many progress daily