Re: Unable to Subscribe

by EA_Kipling
Reply

Original Post

Unable to Subscribe

[ Edited ]
★★★★ Apprentice

Every time I try to pay for the Onetime subscription I get this ' This sit can't provide a secure connection' when paying with paypal my only payment method I retried it multiple times but get the same result is their any way to fix this.

 

Edit: now i have 8 pending payments  

Message 1 of 7 (906 Views)

Re: Unable to Subscribe

@DarthAlpharius

 

Can i confirm the web browser and  the screen this is occurring on ? 

 

Does the site show as secure like below at any point ?

 

secure.JPG

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
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Message 2 of 7 (889 Views)

Re: Unable to Subscribe

★★★★ Apprentice

Yeah thats it but the error comes up when it tries to go to paypal.

Message 3 of 7 (881 Views)

Re: Unable to Subscribe

[ Edited ]

@DarthAlpharius

 

It maybe an intermittent issue on the crossover to paypal , especially if more then one web browser has the same behavior 

 

Best can suggest at moment is wait 24 hours and try again 

 

will definately flag with CS to check as well.

 

Edit - if you now have 8 pending transactions I would stop and wait for these to fail.

 

The only other avenue for account issues involving money is to call CS (Link to Numbers)

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 7 (874 Views)

Re: Unable to Subscribe

★★★ Newbie

@proxos666

 

DarthAlpharius is not the only one, I can log on to my personal swtor page, but is impossible to do literally ANYTHING ELSE on this whole website...

And NO it is not PC related or has to do anything with our setup, as this page is the only case on every website coming to my mind where I can reproduce that error!
2nd most sh*tty web coding ever after the ASUS website from the early 2000s Frown

Message 5 of 7 (857 Views)

Re: Unable to Subscribe

★★★ Newbie

I have been trying for the past 4 days to subscribe by Paypal. Each time I get the following message once I have given all the authorization:

(Your Order is being Processed)

An Error has occurred while trying to process your request. Please, try again later. [0]

I've tried at different time frame.

Tried from the game, direct from the internet.

I always get the same message.

Message 6 of 7 (829 Views)

Re: Unable to Subscribe

EA Live QV Team

@Hibouowll

If you've been trying very frequently and you've already contacted your payment provider (bank/card issuer/etc.) to confirm there's no issue with allowing the transaction, I'd recommend you wait until at least 24h from your last transaction attempt, and then try again. If you still get the error, you'll need to give us a call so that our Account & Billing team can take a closer look.

Message 7 of 7 (810 Views)