Unable to Retrieve Server List (SWTOR)/ISP needs to get connected with EA

[terencekrm]

Dear EA/SWTOR,

I'm a returning player, looking to explore the changes since the server merge. I have not been able to retrieve the server list. I've contacted my ISP but they were unable to help. They have requested me to connect swtor tech support with them but there isn't a tech support email to work with. Please help.

TK

[terencekrm · Accepted solution]

@proxos666 @EA_Kipling

Thanks for your help. I've solved the issue on my end. I've found out that the CovenantEyes app on my computer was a version that had a broken update system. I have manually updated the app and I am able to access the game now. 

[proxos666]

@terencekrm

Run the repair utility at this link to be sure the game files are up to date

Otherwise most common cause of this is usually antivirus or firewall , so ensure both launcher.exe and swtor.exe have full access , even best to remove and re-add exceptions.

it can also be caused if different program compatibility has been applied to both launcher.exe and swtor.exe (and game shortcut), no server list can be what occurs.

ESET - disable protocol filtering

Kaperskey - disable scan secure/encrypted connections

Nortons (Firewall) set specifically to "allow" not "auto" 

[terencekrm]

Thanks for replying! I've tried all that. My isp tried to open ports and flush dns but still no access. They have requested to get connected with EA as the next step.

[proxos666]

@terencekrm

I can flag @EA_Kipling (back on Monday) he is Swtor Support

Ports used for swtor are at this link

[terencekrm]

Thank you so much @proxos666 that would be most helpful!

I'll try the ports again using the list in the link.

[EA_Kipling]

@terencekrm

I know that @proxos666 mentioned a few different AV software and I don't think you've mentioned what you're using yet. Any chance you have Avast installed?

[terencekrm]

@EA_Kipling

Hi Kipling, I don't use any av software. I have given access and software exceptions to swtor via the windows firewall.

How might my isp be able to get in contact with you EA tech support?

[EA_Kipling]

@terencekrm

OK, no problem with the AV, I noticed a few other empty server list issues involving Avast so I thought I'd check just in case.

Your ISP contacting our support might not be the best way to go about things. I'd like you to do a connection test to the server lobby.

Can you do a TraceRoute and PathPing to gamepad.swtor.com and paste the results here? You can also use www.pingplotter.com for the tests, whichever is more convenient.

[terencekrm]

@EA_Kipling

Here are the results

[proxos666]

Can you confirm that if you tether this computer to your mobile phone and use the mobile phone network for internet (not a wireless connection to your home internet) or another ISP as a test that the server list still doesnt appear.