2013-05-24 01:56 AM
I've been unable to login to Origin since Monday.
Receiving this error message:
"An unknown error has occurred. Please restart Origin and try again."
I do this many times and nothing happens.
If I try to launch SimCity, I receive this error message:
"Error communicating with Origin. Please check that Origin is online."
I've reset my Origin password as well.
Origin version: Version 9.1.15.109 - 218578
Thanks.
2013-05-24 02:02 AM
Check out this link: http://forum.ea.com/eaforum/posts/list/9347071.page
and then if you need to contact Customer Service, instructions below:
Customer Service/Game Advisors can help with it. Here's how to reach them: mileyhappy:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.
Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
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2013-05-24 02:42 PM
Your suggestions did not help. The issue has not been solved. "Customer Service" contacted, but my expectations of a solution are low.
2013-05-24 03:21 PM
March 2018
I tried these steps but nothing worked. Clicking on the links did absolutely nothing and I've been waiting for over 20 minutes for someone on the live chat to get in touch with me but no dice.