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Re: Ultra laggy games and the responses I receive from support.

by edmanlee
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Ultra laggy games and the responses I receive from support.

[ Edited ]
★★ Apprentice

Is it ok to post the responses from your own support staff that I have received, minus their names?

 

EDT : I'd assume ea have huge confidence in their support staff so I'd guess me posting their responses without their identifiable names would not be an issue?

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Re: Ultra laggy games and the responses I receive from support.

★★ Apprentice

Ok, I've asked my above question, emailed a forum mod and received no answer to either after 24hrs.

 

One of the many issues I've encountered is that when you report a cheat by starting a new case, you get this response :

 

"If you see such behavior again in the game, please report the cheater through below link:

https://help.ea.com/en-in/help/faq/report-players-for-cheating-abuse-and-harassment/"

 

Anyone who plays FIFA will know it's not possible to report cheats in game and the link even says that :

 

"

 

FIFA 20

FIFA Ultimate Team (FUT) - Club names and Squad names

To report a player’s Club or Squad name in FUT:

  1. Pause the match.
  2. Open the Players List.
  3. Select the player’s Online ID that you want to report.
  4. Select Report Offensive Content in FUT.
  5. Select Report offensive Club name.

VOLTA FOOTBALL - Squad names and Avatar names

If you need to report a player’s Squad or Avatar name while you’re playing VOLTA FOOTBALL:

  1. Pause the match.
  2. Open the Players List.
  3. Select the player’s Online ID that you want to report.
  4. Select Report Abuse.
  5. Choose what you’re reporting:
    • Report Squad Name
    • Report Avatar Name

Pro Clubs - Club names and Avatar names

To report a player’s Club or Avatar name in Pro Clubs:

  1. Pause the match.
  2. Open the Players List.
  3. Select the player’s Online ID that you want to report.
  4. Select Report Abuse.
  5. Select Report offensive Avatar Name.

 

- View Less

"

 

So why am I constantly told to look at this link to report players, when the only option EVEN LISTED ON THAT PAGE is to start a new case to report cheats?

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