April 2021
It still doesn’t work on either accounts
April 2021
Okay no worries we'll figure this out, appreciate the patience you have in troubleshooting this.
Try visiting our Help site https://help.ea.com/ and login using your PSN credentials. There is a PSN logo you can select to login with that account. This will help sync up your PSN account to the EA servers. There could be an odd disconnect and I've seen this get players reconnected to our servers afterwards.
April 2021
I did that but still nothing
April 2021
Can you please try selecting a different PSN ID picture (choose a default one PSN offers) and then power cycle your console. I'm concerned the other profile picture selected could be impacted.
How to power cycle your PlayStation console