April 2019
so here are my results, can someone please explain me why I keep getting connection time out ? also are they good, bad? do I need to contact my internet provider? what should I tell them? thanks
Solved! Go to Solution.
April 2019
Sorry to say @Sp4ceb4lls but the issue is still there. You still have high ping times and on many hops a Ping best/worst of over 100ms.
Darko
April 2019
April 2019
I contacted my isp virgin media Ireland and they are absolutely INCOMPETENT !
April 2019
April 2019
Your UO Traces are showing huge issues @Sp4ceb4lls. Can I ask what Virgin said when you spoke with them in relation to this? Looking at your UO trace and honestly, it's been a while since I saw one as bad. If they are unwilling to admit that there is an issue then make sure that you attach your UO trace to your case so that they can see it.
Darko
April 2019 - last edited April 2019
i am connected via Ethernet cable!
Virgin Media Hub 3.0 device information
The information below shows current status of this Virgin Media Hub 3.0.
Standard specification compliant
:
DOCSIS 3.0
Hardware version
:
5.01
Software version
:
CH7465LG-NCIP-6.12.18.25-2p3-NOSH
Cable MAC address
:
Cable modem serial number
:
System up time
:
0day(s)1h:37m:7s
Network access
:
Allowed
April 2019
@EA_Darko wrote:Your UO Traces are showing huge issues @Sp4ceb4lls. Can I ask what Virgin said when you spoke with them in relation to this? Looking at your UO trace and honestly, it's been a while since I saw one as bad. If they are unwilling to admit that there is an issue then make sure that you attach your UO trace to your case so that they can see it.
Darko
they even don t know what I m talking about! they said my internet is working fine ! is no one competent there to help me !
April 2019
See if you can get connected with a tech agent @Sp4ceb4lls as anyone who knows anything about connections will recognise the issues with your connection from a glance at your UO Trace.
Darko
April 2019
@EA_Darko wrote:See if you can get connected with a tech agent @Sp4ceb4lls as anyone who knows anything about connections will recognise the issues with your connection from a glance at your UO Trace.
Darko
I tried via their chat, via phone, I spoke with 5 different people, they are not trained and competent enough to help me with this problem ! when I m telling them about UOtrace is like something out of this world !
April 2019
If there was something I could do from my end I would @Sp4ceb4lls but the only people who can sort this are your ISP. I have seen people have success by tweeting an image of their UO Trace directly to their ISP.
Darko