UNABLE TO LOAD MENU.

[Crimzon56]

Every time I boot up the game, it displays three errors when getting into the menu.

1. 0x887A0020-DXGI_ERROR_DRIVER_INTERNAL_ERROR

2. Create2DTexture fail 

3. error code 887a0005

When I first installed it worked fine left it when I came back unable to open the menu.

If someone knows what is going on please help.

[MadeInBeats · Accepted solution]

Disabling Image Sharpening in Nvidia CP fixed this for me.

[Crimzon56]

What i see

[Crimzon56]

the other error

[Konform103]

https://answers.ea.com/t5/Technical-Issues/How-to-make-Apex-Legends-WORK-if-you-re-game-is-not-start...

[teedizzle164_]

I have the same issue but still can't find a solution, have you found one?

[EmmaCheshiree]

I’ve tried repairing the game, checking for updates, updating drivers, running code through command prompt that some friends suggested, none of which had even affected this error.

Ive attached and image of what I get with the error but the game can’t load up at all and it just gives me a black screen. None of these issues are happening to my friend who has had the same driver update recently.

Not happening to any other games other than apex. 

- View attached for reference

[EA_Barry]

@EmmaCheshiree 

Counter-intuitively, using older video drivers may actually be the way to go with this error.

Try drivers that are 6+ months old and post your results here, thanks.

[lucydropv]

I get engine error 

0x887A0020 - DXGI_ERROR_DRIVER_INTERNAL ERROR The driver encountered a problem and was put into the device removed state

[EzyHawk]

@lucydropv Do you have all your drivers up-to-date?
And do you have your GPU drivers installed?
Do you have any windows updates?

Try to roll back your GPU drivers.
And do you have Image Sharpening enabled in Control Panel? (Nvidia)
If so disable it (Found under Manage 3d Settings)

[MadeInBeats · Accepted solution]

Disabling Image Sharpening in Nvidia CP fixed this for me.