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UE4-Mariner - Game Crashing when Loading - PC

by dabientoe
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UE4-Mariner - Game Crashing when Loading - PC

[ Edited ]
★ Apprentice

Rocket Arena is crashing while loading, after the screen that says "click any button to continue" 

 

I've already done the following

  1. updated gfx drivers
  2. repaired game
  3. uninstalled, reinstalled game
  4. cleared game cache
  5. cleared origin cache
  6. run as admin
  7. disabled firewall and virus protection
  8. restarted computer (yes it's plugged into the internet)

 

Let me know if there are any other potential fixes. thanks. 

 

(Changed the thread title to reflect the platform) - Atic 

*edit - added DxDiag

 
Message 1 of 136 (16,317 Views)

Accepted Solution
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Re: UE4-Mariner - Game Crashing when Loading

[ Edited ]
Community Manager

Hey everyone, 

 

Thanks for all the reports and information you have given so far!

 

While we are investigating it further we need some more information.

Can you also test this out: 

  • Go to Origin advanced launch options under Game Properties in Origin.
  • image.png 
    • -fullscreen Launches the game in exclusive fullscreen mode.
    • -window Launches the game in windowed mode. Use with-noborder to launch the game in borderless fullscreen.

Update: Accepting the post to highlight the information we need. 

 

Thanks again!

 

/Atic 

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Message 44 of 136 (15,377 Views)

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Re: UE4-Mariner - Game Crashing when Loading

★ Novice
@dabientoe Same EXACT issue here on two newly built systems.
Message 2 of 136 (16,277 Views)
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Re: UE4-Mariner - Game Crashing when Loading

★★ Apprentice

Same and it seems like no one is posting about this 

Message 3 of 136 (16,241 Views)
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Re: Crashing on initial load

★★★★★ Novice

Same here on PC-Version.

Message 4 of 136 (16,090 Views)
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Re: UE4-Mariner - Game Crashing when Loading

★★★★★ Novice
same problem on Pc.
Message 5 of 136 (15,997 Views)
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Re: UE4-Mariner - Game Crashing when Loading

Community Manager
@dabientoe Hey there! Thanks for letting me know the steps you've tried already. Could you please also try removing the Rocket Arena folder from your Documents folder, then turn off Origin Cloud sync for Rocket Arena (This should clear any settings that may potentially be causing issues) and then try launching the game.

If you could also try loading the game on a new Windows user profile with administrator privileges and see if that makes a difference.

As you're on PC would you also please attach a DXDiag report so that we can look into this a bit further, thanks!
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Message 6 of 136 (15,968 Views)
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Re: UE4-Mariner - Game Crashing when Loading

[ Edited ]
★★★★ Novice

same problem on PC, country France, mythic edition

GPU update ok/, uninstall reinstall game /desactivate cloud/clean origin cache

 

error:  an Unreal process has crashed: UE4-Mariner

 

LoginId:39af375e4aac79a1b7ec129eea9f6cc1
EpicAccountId:baf6795416e0427f894270e2f1708e79

Unhandled exception

nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
d3d11
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
kernel32
ntdll

 

 

 

Message 7 of 136 (15,946 Views)
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Re: UE4-Mariner - Game Crashing when Loading

[ Edited ]

Same crashes, doing some more troubleshooting in the background.
Attached Dxdiag below Standard smile


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Message 8 of 136 (15,890 Views)
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Re: UE4-Mariner - Game Crashing when Loading

★ Apprentice
@Shynygamie Exact same error here.
Message 9 of 136 (15,856 Views)
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Re: UE4-Mariner - Game Crashing when Loading - PC

★★★★★ Novice

Details of the error from UE4

 

LoginId:2b3976bb4caef65d9c4cf7abc18a2b75
EpicAccountId:

Unhandled exception

nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
d3d11
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
Mariner_Win64_Shipping
kernel32
ntdll

 

Mariner doc attached from crash report

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Message 10 of 136 (15,784 Views)
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