Help us improve Answers HQ! Take Survey No, Thanks

UAE Server - Missing Coins Purchase

by Bangoctane
Reply

Original Post

UAE Server - Missing Coins Purchase

[ Edited ]
★★★★ Novice

So i buy some apex coins here in uae and my account is in uae so there’s nothing wrong with that then when i get back home i redeemed it and its not still showing up its 6,500 apex coins then i tried it again it says this voucher is already been redeemed now it’s been hours i still not get the coins OMG WTF it’s freaking me out Right now

 

EA_Blueberry: Edited title to align with post description and improve search results

Message 1 of 11 (141 Views)

Re: Uae server apex legend suck

Community Manager

@Bangoctane 

 

Sorry to hear the coins haven't hit your account yet. Even though the purchase is for our game, the transaction itself is through the payment method you have linked to your PlayStation account.

Have you checked your PlayStation account's purchase history to ensure it's not still pending to be completed?


PlayStation Purchase History

https://www.playstation.com/en-ie/get-help/help-library/store---transactions/payments---refunds/how-...

 

If it shows up as completed, please power cycle your PlayStation 4 and re-launch the game.

 

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.

 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 11 (118 Views)

Re: Uae server apex legend suck

★★★★ Novice
It’s says product purchased
Message 3 of 11 (112 Views)

Re: Uae server apex legend suck

★★★★ Novice

It’s still not there 

Message 4 of 11 (111 Views)

Re: Uae server apex legend suck

Message 5 of 11 (108 Views)

Re: Uae server apex legend suck

★★★★ Novice
Message 6 of 11 (104 Views)

Re: Uae server apex legend suck

★★★★ Novice
Im about to lose some hope here
Message 7 of 11 (100 Views)

Re: Uae server apex legend suck

★★★★ Novice

I can’t buy season pass and the spitfire

Message 8 of 11 (80 Views)

Never buy apex coins in uae and when you’re account is on uae

★★★★ Novice

The coins you buy will never come to you’re account it’s freaking suck this is my last time gonna buy

Message 9 of 11 (51 Views)

Re: Uae server apex legend suck

Community Manager

@Bangoctane 

 

Please reach out to our friends at PlayStation Support so they can pull up your PlayStation account purchases to verify the voucher was properly redeemed. If you're unable to purchase the Season Pass they will be able to look into that as well.

 

Click here to contact PlayStation Support

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 10 of 11 (43 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help