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Twitch prime loot issues

by witchclass
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Re: Twitch prime loot issues

Community Manager

@witchclass 

 

Nice! I'm glad to hear they were able to help you get it fixed. Thumbs up

 

 

/Kent 

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Message 11 of 17 (171 Views)
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Re: Twitch prime loot issues

★★ Newbie

how do I get in contact with them im having the same problem 

Message 12 of 17 (138 Views)
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Re: Twitch prime loot issues

Community Manager

Hey @CaptainHUDD

 

You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well, if that works better for you. 

 

 

/Kent

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Message 13 of 17 (123 Views)
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Re: Twitch prime loot issues

★★ Newbie

Ok but I did and they tell me to contact twich about the issue and when I did that they told me to contact the devs

Message 14 of 17 (113 Views)
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Re: Twitch prime loot issues

★★★ Novice

First I contacted Twitch, the gift is issued on their end. Awaiting deployment by the developer, or something like that.

 

I got told by the first rep to unlink and re-link my EA and Twitch accounts. Then got told to wait 24 hours. Talk to the 2nd advisor, and got told I didn't meet the requirements because the accounts weren't linked and there's nothing they could do.

 

I didn't receive it on either the PC or PS4, and yes everything is on the same EA account.

 

Some customer support you guys got there.

Message 15 of 17 (95 Views)
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Re: Twitch prime loot issues

[ Edited ]
★ Novice

 Having a issue with the Rampart Twitch skin claim. But the finely tuned charm i got soon as i launched the game. I've tried everything that i could from Unlinking my EA ACCOUNT and Relinking to contacting Twitch prime support, and they said i need to speak to a DEV. But i'm not special. i don't know a DEV. I hope this is just a bug and can be resolved i want my loot. I'VE SPOKEN TO TWITCH HELP AND THEY MADE ME WAIT TWO DAYS AND STILL DID NOTHING!!!!!! SUCH A JOKE, I SWEAR

Message 16 of 17 (71 Views)
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Re: Twitch prime loot issues

★★ Newbie
@witchclass Im having the same issue... Did you get yours fixed ?
Message 17 of 17 (23 Views)
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