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Troubles with prolonging the subscriptons

by SimonMalg
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Troubles with prolonging the subscriptons

★★ Newbie

Hello, my name is Sam and I'm SWTOR subscriber from Russia. Yesterday I decided to prolong my subscription at a rate 1 month for 299 rubles (nearly 5$), SWTOR took from me firstly only 60 rubles (less than 1$) and after that when I didn't have enough money on my card they tried to took full-price. I want my money back to prolong my subscription.

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Re: Troubles with prolonging the subscriptons

★ Apprentice

It's likely a pre-authorization charge (see here). If it isn't refunded within seven business days you should call Customer Service.

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Re: Troubles with prolonging the subscriptons

@SimonMalg 

 

the 60 ruples sound like a card verification charge , this is usually auto refunded within 3 - 5 days, however the recurring subs require something like a creditcard as they test they can continue to take money the following month, given it appears you only just had enough money on your payment method it will likely reject the payment method anyways.

 

you may be best buying a non recurring sub albeit it is 60 days.

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Re: Troubles with prolonging the subscriptons

★★ Newbie
@TheRandomno thanks, I will wait for some days and will see what was that ^_^
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Re: Troubles with prolonging the subscriptons

★★ Newbie
@proxos666 thanks. I will see what was that, but I will think about non-recurring sub
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