Re: Trouble with a past account

by EA_cuervo
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Trouble with a past account

★★ Newbie

My previews primary account in Apex Legends, the email i used for it no longer exist and all the hours, progress, lots of money i spent and everything i earnd is pretty much unusable because i won't be able to transfer it anywhere or even change the email. I need serious help if maybe this i can get this help to at least move all that to my now primary account that im using for apex. I've tried getting help before but no luck. Please i need something done about this, if i have to pay whatever i'll do it but i need all that progres back into this primary account tjay i basically started from scratch. I can't lose everything i did just like that. I beg for help on this and find any way possibe to work this out if EA (Apex Legends) reslly care about it's users. PLEASE.

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Accepted Solution

Re: Trouble with a past account

Community Manager

Hi @SpookyxAurore,

 

Please note that we're unable to make account changes or assist with account-related issues here at AHQ. However, I can try to point you in the right direction to recover your account. 

 

If you don't remember the email associated with your EA account, you can try to find it by following the steps in this article: Find your EA Account email address

Also, you may try to recover the account yourself by following these steps: I can't log in to my EA Account

 

In case you're unable to recover the account yourself, you can contact EA Help Support. They will be able to assist you recovering your account if you can provide them with the correct account information. 

 

Thanks, 

EA_CuervoAHQ

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Re: Trouble with a past account

Community Manager

Hi @SpookyxAurore,

 

Please note that we're unable to make account changes or assist with account-related issues here at AHQ. However, I can try to point you in the right direction to recover your account. 

 

If you don't remember the email associated with your EA account, you can try to find it by following the steps in this article: Find your EA Account email address

Also, you may try to recover the account yourself by following these steps: I can't log in to my EA Account

 

In case you're unable to recover the account yourself, you can contact EA Help Support. They will be able to assist you recovering your account if you can provide them with the correct account information. 

 

Thanks, 

EA_CuervoAHQ

Message 2 of 2 (147 Views)