Re: Timed-out > unable to exit game

by EA_Blueberry
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Original Post

Timed-out > unable to exit game

[ Edited ]
★★★★★ Apprentice

Since the bug report section is allowing me to submit for some weird reason, except for 'preview', here is my bug report/technical issue I am having,

 

Product: Apex Legends
PlatformPC
Please specify your platform model: PC
AMD or Nvidia Model Number: Irrelevant.
Enter RAM memory size in GB: Irrelevant
What is your gamertag/PSN ID/EA Account name?: Schaapje1987
Which Legend were you playing (if applicable)?: Bangalore
Where did the issue occur?: Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu:  irrelevant
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game: irrelavant
Did your squad mates also experience the issue?: I don't know
How many matches had you played in a row before the issue occurred? 4
When did this happen? (dd.mm.yy hh:mm): 08-04-19 16:00
How often does the bug occur?: Every time (100%) a time out happens
How severe is your issue?: Little to no impact to gameplay
What happens when the bug occurs?:

I tried to go back to the lobby after a game session. It doesn't load, so I time out and enter the main menu. I press to connect but I keep getting timed out. This is where the problem begins. I am unable to exit the game > press the exit game button > are you sure you want to exit? > Yes > nothing happens. Pressing escape and using the same buttons > nothing happens. I need to go to windows > task manager > kill the game > game windows pop-ups and asks if I want to exit the game > Yes > nothing happens > go back to windows > kill the game again > wait for the game to crash, in order to exit. Please fix this issue. ALT + F4 also doesn't work.
What should be happening instead?
Exit the game after confirming I want to exit!
Steps: How can we find the bug ourselves? 
Get a time out after a session and see for yourself if you can exit the game.

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Re: Timed-out > unable to exit game

Community Manager

Hey, @Schaapje1987!

We have another discussion related to this here, however the team is aware of this happening to players and still investigating: https://answers.ea.com/t5/Technical-Issues/Apex-Legends-connection-to-server-timed-out/td-p/7496943/...

Would you mind adding a DxDiag report so we can look at your specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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