This is no “Adviser” who can help me.

[sh-_-hyora]

1. https://help.ea.com/kr/my-cases/?id=5004400000xFXyfAAG

2. https://help.ea.com/kr/my-cases/?id=5004400000xFZo8AAG

3. https://help.ea.com/kr/my-cases/?id=5004400000xCAvsAAG

4. https://help.ea.com/kr/my-cases/?id=5004400000xFY2hAAG

5. https://help.ea.com/kr/my-cases/?id=5004400000xaT96AAE

6. https://answers.ea.com/t5/Bug-Reports/Open-Building-got-locked-after-buying/m-p/7068131#M8565

[English]
I have been asking you to solve the problem several times now, so please submit a bug report and write it on the bug report. If you do not get it right, you have to let me know that you need to submit it to Technical Support. Report the bug to me and report the bug. The bug report processing department will call the Technical Support Processing Department. I have been told to contact you, but my problem is not Korea, not the United States, and which department in which country does the agent solve it?

[Korean]
지금 같은 문의를 몇 번이고 하는데 문제 해결해 달라고 하니까 버그 제보로 글을 제출하라 그러고 버그 제보에 글 썼더니만 기술지원에 글 올리라 그러고 있어요. 차라리 내 글을 봤더니 기술 지원 항목이어야 맞을 것 같은데 버그 보고로 되어있는 거라서 제대로 처리가 안되는 거면, 다시 기술 지원으로 제출하라고 알려줘야지 버그 제보 하라고 답변 받아서 버그 제보 했더니만 버그 제보 처리부서는 기술 지원 처리 부서로 연락하라는 답변을 받았는데 그러면 내 문제는 한국도 아니고 미국도 아니고 어느 나라의 어느 부서의 상담원이 해결해 주는 거에요?

[EA_Ataashi]

Hey @sh-_-hyora

I'm sorry to hear that you've having issues with contacting our live support and getting your problem with The Sims Mobile resolved 

Can I ask if you've tried to use the live chat to talk with one of our game advisers? I'll send you a DM with better instructions on how to it via EA Help

/Ataashi