There was a symptom that the game shuts down while the'Showdown' game was in pro

[mutantrim]

'쇼다운' 게임 진행중 게임이 셧다운되는 증상이 발생 했습니다

'쇼 다운' 게임 진행중 서로 득점 하던중 갑자기 게임이 꺼저버리는 증상이 발생 했습니다

첨부 이미지는 오류 발생 화면 입니다

보상해주세요

During the'Show Down' game, while scoring each other, the game suddenly turned off.

Attached image is the error screen

Please reward

[EA_Blueberry · Accepted solution]

Hi, @mutantrim 

Can you let me know if these steps help fix this for you?

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

[EA_Blueberry · Accepted solution]

Hi, @mutantrim 

Can you let me know if these steps help fix this for you?

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

[djaronim]

@EA_Blueberry I have this same issue but mine just crashes. Just posted it to this part of the forum. None of the troubleshooting helps. This started the day this season launched and hasn't stopped.

[EA_Blueberry]

@djaronim 

What type of device do you have? 

[djaronim]

iPad (standard). Purchased in September and it worked fine until the season rolled over.

The OS and all apps are fully up to date.

[EA_Blueberry]

@djaronim 

You've deleted the app and re-installed it too? 

[djaronim]

@EA_Blueberry Yes, also cleared Safari cookies/cache/history

[EA_Blueberry]

@djaronim @mutantrim 

Is it possible for you to screen capture this so we can see the error code? 

[djaronim]

@EA_Blueberry I am not getting any error code. Just crashing - game stops when loading the lineups and minimizes. then I can click to toggle back (which doesn't help since it reloads) or close out altogether and reopen fresh.

[EA_Blueberry]

@djaronim 

Do you login with Facebook or Apple? Have you tried clearing the cache for the Facebook app?