The game is always in black screen

[Prosoftcandle_16]

Whenever I open plants vs zombies it always shows the black screen and that screen never ends and in origin it shows this but I have installed the game please help EA

[iluminatethesky · Accepted solution]

@Prosoftcandle_16

Hey there,

Can you try clearing Origin Cache?

Make sure you're fully closed out of Origin, including Task Manager, and try these steps:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Once done, launch Origin as admin, and try launching the game again.

Thanks

- iluminate

[iluminatethesky · Accepted solution]

@Prosoftcandle_16

Hey there,

Can you try clearing Origin Cache?

Make sure you're fully closed out of Origin, including Task Manager, and try these steps:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Once done, launch Origin as admin, and try launching the game again.

Thanks

- iluminate

[Prosoftcandle_16]

Thanks for the reply

[iluminatethesky]

@Prosoftcandle_16

You're very welcome!

Did this work out for you?

Thanks

- iluminate