The game crashed in pause

[swaerbox]

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Miguel Lima Jr
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/01/2019
What time did you see the bug? (HH:MM AM/PM) 18:40
What is your time zone? BST - GMT + 6:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I was winning 4-0 and the opponent paused the game and the game didn’t come Back!
What happens when the bug occurs? Got Stuck
What should be happening instead? Still stuck

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Attachad 

[EA_Darko · Accepted solution]

Hey @swaerbox in a situation such as this, the first thing to do is ensure that your console and game are fully up to date.

If that makes no difference then clearing the cache and powercycling your console is next.

You can do this easily enough by following the steps below:

1. Press and hold the power button on the front of the Xbox until it turns off completely.
2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
3. Plug your power cable back in and turn your Xbox back on.

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

Hey @swaerbox in a situation such as this, the first thing to do is ensure that your console and game are fully up to date.

If that makes no difference then clearing the cache and powercycling your console is next.

You can do this easily enough by following the steps below:

1. Press and hold the power button on the front of the Xbox until it turns off completely.
2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
3. Plug your power cable back in and turn your Xbox back on.

Let me know how you get on.

Darko